CRM Sales AI Terms of Service

Who provides the service

CRM Sales AI is provided by SEAX, the trade name of Trophy Inovação S/S Ltda, Brazilian company ID (CNPJ) 48.160.639/0001-60, located at Rua Aluísio Azevedo, 206, Box 1, Santana, São Paulo/SP, CEP 02021-030, Brazil.

In this document, client company means the business or professional that subscribes to the plan, and user means each person the client company registers to use the application.

The service

CRM Sales AI brings the company's WhatsApp conversations into one screen for the team, with a sales pipeline, scheduling, automations and artificial intelligence agents that serve and qualify customers alongside people.

The features of each plan are described at https://seax.com.br/pt/ (in Portuguese). The service is updated frequently, and a feature may change form or place without the essentials of the contracted plan being removed.

Account and access

Whoever creates the account declares they are authorized to represent the client company and are at least 18 years old. Sign-up information must be true and kept up to date.

Each user has their own access, and passwords are personal. The client company chooses each user's access level and is responsible for what its users do in the application. If you suspect misuse of an account, notify support immediately.

Free trial, plans and payment

Every new account starts with a 14-day free trial, no card required, with the plan's features unlocked. At the end of the trial, the account pauses until the plan is paid, and its settings and history remain stored.

Current plans and prices are published on the SEAX website. Payment is made in advance by Pix, bank slip or card, and each payment covers 30 days. Without payment, the account is suspended until it is settled.

AI is included in the plan with a monthly usage limit. When the month's limit runs out, new conversations go to the team, and nothing extra is charged.

Price changes are announced at least 30 days in advance and apply from the period following the notice. The Custom plan follows the commercial proposal signed with SEAX, which prevails over these terms where they differ.

Cancellation

The client company can cancel at any time, without a fee. There is nothing to cancel during the free trial. After subscribing, the account stays active until the end of the 30 paid days, with no new charge and no prorated refund of the period already paid.

After that, the account is suspended: the team can no longer sign in and the AI stops answering. Suspension does not delete data. Before leaving, the company can export its contacts as a spreadsheet from the dashboard and request permanent deletion of its data through the support email.

Acceptable use

The client company and its users agree not to use the application to:

• Send messages to people who did not authorize contact, or keep messaging people who asked to stop.
• Send content that is illegal, misleading, discriminatory, offensive or that infringes third-party rights.
• Process personal data without a legal basis, in breach of Brazil's General Data Protection Law (Law 13,709/2018).
• Break the rules of WhatsApp, Google or other connected services.
• Try to access other companies' data, bypass system limits and controls, deliberately overload the system, or resell access without an agreement with SEAX.

WhatsApp, Google and other services

WhatsApp is a Meta service. The connection can be made by QR code, with the number the company already uses, or through Meta's official connection. In either case, Meta may restrict or block numbers under its own rules. The CRM reduces the risk by spacing out bulk sends, respecting the time window you set and removing from the list anyone who asks to stop, but no tool can guarantee that a number will not be blocked.

Google Calendar, Nuvemshop, Meta ads and other integrations are third-party services with their own terms, which the client company accepts when connecting them. SEAX is not responsible for changes, failures or unavailability of those services.

Artificial intelligence agents

Agent replies are generated by AI models, following the instructions and material the client company configured. AI models can make mistakes. The client company is responsible for reviewing those instructions and material, and for what the agent says on its behalf to its customers.

The company can turn the AI off, limit what each agent does and take over any conversation at any time. The AI stays silent in a conversation where someone from the team has replied.

Client company data

The data the client company puts into the CRM belongs to it. The client company is the controller of its customers' personal data and is responsible for having a legal basis to process it. SEAX acts as processor and processes that data only to provide the service, as described in the application's Privacy Policy.

The client company authorizes SEAX to access the account when needed for support, security or legal compliance. These accesses are recorded in the action history, as described in the data access policy published on the website.

Availability and support

SEAX works to keep the application available and secure, but does not guarantee uninterrupted or error-free operation. Scheduled maintenance is done outside business hours whenever possible.

Support is available at atendimento@seax.com.br, 9 a.m. to 5 p.m. Brasília time. Different response times and availability apply only when set out in a Custom plan proposal.

Intellectual property

The SEAX brand, the CRM Sales AI name, the website and the hosted service belong to SEAX. CRM Sales AI is built on open-source software, which follows its own licenses; these terms do not change those licenses.

These terms give the client company the right to use the service while the plan is active. They do not transfer any trademark or grant the right to resell the service.

Limitation of liability

SEAX is not liable for indirect damages, lost profits or lost business opportunities, nor for damages caused by use of the application contrary to these terms, by number blocks applied by Meta, by failures of third-party services, or by AI replies based on instructions and material provided by the client company.

Where SEAX is liable, its liability is limited to the amount the client company paid in the 12 months before the event, except where the law does not allow such a limitation.

Suspension for breach

SEAX may suspend an account that breaches these terms, puts other companies or the system at risk, or is the subject of an order from an authority. Whenever possible, the client company is notified first and given the chance to fix the problem.

Changes to these terms

When these terms change, the date at the top is updated. Relevant changes are announced to client companies at least 30 days in advance. Continuing to use the application after that means accepting the new version; anyone who disagrees can cancel.

Governing law and jurisdiction

These terms are governed by the laws of Brazil. The courts of the City of São Paulo, State of São Paulo, are chosen to settle any matter about them, except where the law guarantees the client company the courts of its own domicile.

Contact

Questions about these terms: atendimento@seax.com.br, 9 a.m. to 5 p.m. Brasília time.